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FAQs

FAQs

We find that the best pictures are a result of being as close as you can to your dog, preferably at eye-level. Best of all, most smart phone pictures work just pawfectly.

Yes! We’ll send you a proof to review prior to printing and shipping your dog artwork. If you have any feedback, please let us know and we’ll be happy to make tweaks.

We understand that sometimes you change your mind, and that’s okay. In order to get the best possible customer experience, it’s very important that any changes you need to make are communicated as soon as they happen as we typically get our artists started within 1 hour of placing your order with Barklines. As a result, any changes you make after the 1-hour deadline may not be possible to make. Changes and requests made once 1 hour has passed since the order was placed may result in a $20 change fee as our artists will have already started working on your order.

Please note that if you email us and don’t get a response or confirmation within 30 minutes, we’ll honor the timestamp of the email you sent us.

When placing your order, you can provide additional requests or suggestions. Our artists will do our best to incorporate them if possible. 

If you are looking for something custom that is not shown on our website, please contact us so that we can discuss further.